Online Banking FAQ
Our new Online Banking platform is now live.
Are you are having trouble signing on and need assistance?
- Please call the number below after referring to information further down on this page:
- 877-695-2773
- NOTE: This number is only available between the hours of 8am to 6pm Monday-Friday and 10am to 2pm on Saturday
- NOTE: This number is only available through September 12.
How do I sign onto the new Online Banking System?
- The new link to Online Banking will be https://online.myprovident.com.
- If you have a favorite set on your browser or an icon that currently takes you to our online banking site, it will not work beginning August 15th
- You may also click the link at the top of our website (http://www.myprovident.com) and it will lead you to the new site
How will I sign on for my First Sign On After the August 15th Conversion?
- Your customer user ID will be the same
- Your Temporary Password on our new Online Banking System is
- The last 6 numbers of your Social Security Number
- Or for a business, the last six numbers of the company Tax ID.
- What are the new Password rules?
- Two-factor authentication challenge questions will need to be created
- A one-time passcode (OTP) will be sent via text or phone call to verify the customer
Are there any additional tips for Businesses?
- Sub-Users will not be converted
- The company admin will need to create their sub-users
- The Sub-User Sign-on ID can be the same as in the old system providing it meets the new standards
- Assign any access authorities you want the sub-user to have
- The MyProvident Business Mobile app will no longer be available. Please download the MyProvident Mobile Banking app on August 15.
What's new and improved?
You can look forward to a new fresh look and some new and improved features and functionality, including:
- Online chat, with a banking expert, for faster service and solutions
- My Credit with CreditSavvy, a powerful tool that gives you access to your credit score, full credit report, and credit monitoring
- External transfers, so you can easily transfer to and from your accounts at other financial institutions
- Real-time alerts, to help you keep tabs on your account activity
- Card controls currently available in MyProvident Mobile will be added to Online Banking
- Improved Navigation and Functionality
- Simplified Bill Payments with the new bill pay dashboard
What's staying the same?
You will experience no changes; to the following:
- Bill payment service including history and payee information
- Account and transaction history access for accounts on which you are a primary or joint owner
- eStatement delivery
- Zelle contact and payment activity
- Card controls (available with MyProvident Mobile and now in Online Banking as well)
- Business Merchant Capture
Resources - Demo/Tutorial Videos
To view our Online Banking Demo/Tutorial Videos, click here
We're here to help you every step of the way!
We will be communicating with you over the next few weeks to share important timeline information and preparation tips to ensure a smooth online and mobile banking transition. Watch this page for additional updates.
Visit our FAQs and resources pages to learn more about your new and improved digital banking experience and how you can prepare to use the new system. We look forward to delivering your new online and mobile banking experience on Thursday, August 15, 2024.