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Provident Bank
3756 Central Avenue
Riverside, CA 92506
Phone:  (951) 686-6060


Access Plus Direct Talk
24 Hour Information
(800) 442-5201

Debit Card PIN Update
(800) 567-3451

Provident Bank Mortgage
Direct Loan Center

Monday - Friday
Phone:  (800) 250-1713

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Security Basics

Tips for Spotting a Fraudulent Email

  • Personal Information Request.
    Provident will never ask you to respond to an email with any personal information. This includes your Social Security number (SSN) or your ATM or 24 Hour Access Plus Direct Talk Personal Identification Number (PIN) numbers

  • Threat of closing an account if information is not provided. This type of email informs you that your account will be closed if you fail to "authenticate" or verify your personal information. Provident will never ask you to confirm information in this manner.
  • Security or system emails.
    This type of email indicates that the bank needs you to confirm important information. The email will ask you to update your information online. Provident will never ask you to confirm information in this manner.

  • An offer that sounds "too good to be true."
    This email may ask that you complete a short survey in order to receive money credited to your account. It will ask for your account(s) and bank routing number(s) in order to complete the deposit to your account. Provident will never ask for your information in this manner.

  • Misspellings and/or grammatical errors.
    Emails containing these issues are often an indicator of attempted fraud. Watch for typos, grammatical errors, awkward wording, and poor design.

  • Unusual URLs.
    Many web pages and emails will display the destination URL of the link when you hover over the link with your cursor. (Please do not click the link) A URL formatted will take you to a site that is not a part of the Provident web site even though Provident is contained within the URL.

  • Please, do not reply to any of these types of emails!

Tips for Secure Passwords

It is critical to use a highly secure password for all of your financial accounts. Never use passwords like your child's name, your pet's name, your Social Security number, your account or PIN number, or anything else that a person with the intention of performing fraud could easily discover. Passwords that are the most secure use combinations of letters, numbers, and special characters. Do not just use an address, phone number, birthdate, or worst of all, simple passwords such as 1111 or 1234. For additional security, please change your password on a regular basis and do not use the same password for multiple accounts.

If you feel you have given out any personal information in regard to your Provident account(s) (such as your account number, password, or PIN), or typed it into a website that may not be legitimate, please contact us immediately. We will take the necessary steps to help you secure your account.

Common Sense Tips

  • Don't give out financial information such as account numbers, credit card numbers, ATM PIN number, and especially your Social Security number over the phone unless you have initiated the call and know the person/organization you are transacting business with. Please do not give this information to a stranger even if they claim to be representing Provident.

  • Report lost or stolen checks, credit cards, or ATM cards immediately.

  • Don't preprint your driver's license, telephone, or Social Security numbers on your checks.

  • Please notify Provident of any suspicious telephone inquiries that might ask for account information.

  • Don't write your (PIN) on or with your ATM or credit cards.

  • Remember that protecting your financial information is often asking the question:
    How can I protect myself?

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NMLS ID#: 449980 | Routing Number: 322270518
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