Chip Card Introduction


Enhanced Security for your Debit and Credit Cards


Image of Provident Debit Cards with new chip technology

The embedded computer chip provides more security and wider international acceptance. A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting.

These cards are already in wide use around the world and are now becoming the standard in the U.S.

Follow these steps to use your card at a chip-enabled terminal:

Start the payment process by 'swiping' your card, just as you do today. If the terminal is chip-enabled, you will be instructed to insert your card.
  1. Insert your card, face up and chip end into the chip-enabled terminal.
  2. Leave the card in the terminal during the entire transaction.
  3. Follow the instructions on the screen and either sign your name or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.
If a merchant isn't using a new chip-enabled terminal yet
Your payment will process as it normally does from your initial 'swipe'. Chip cards will continue to have the magnetic stripe on the back.

Online or phone purchases
Provide your card information as you have done in the past. Chip cards will not change the way payments are made online or by telephone.

At an ATM
The process is essentially the same as at a merchant. Insert your card, leave it in the ATM, and follow the prompts on the screen. Depending on the type of ATM, you may be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card. A PIN is needed for ATM transactions.

When will the change happen?
Even though chip cards are being issued in the U.S. and some merchants have already installed chip-enabled card terminals for payment, the entire conversion process is expected to take a few years to complete.

That's why chip cards will continue to have a magnetic stripe on the back. That way, if a merchant's terminal or an ATM is not yet chip-enabled, your transaction can still be processed using the magnetic stripe as it is today.

When will I get my chip card?
Your card will be replaced with a new chip card as your current card expires. Once your new card arrives, be sure to activate it for use and then destroy your old card.

There is no need to request a new card. You'll automatically receive your new chip card in the mail before your card's expiration date. There is no extra charge for the new chip card.

If you are planning to travel internationally or have an immediate need for a chip card, please contact us at (800) 442-5201.

How am I protected?
With Zero Liability-- All debit and credit cards that we issue come with 'zero liability protection,' so you are not held liable for unauthorized transactions if a card is lost, stolen, or fraudulently used at a merchant or online. It is important that you promptly report a lost or stolen card or any suspicious transactions. See the applicable agreement for your account on liability and reporting requirements for unauthorized transactions.

FREQUENTLY ASKED QUESTIONS

  • •  What are chip cards?
  • •  Is a chip card more secure than my current card?
  • •  How do I use them?
  • •  Can I use my chip card anywhere?
  • •  When will I get my chip card?
  • •  Can I still use my current card?
  • •  Do I need to sign the back of the card?
  • •  Can I use it to make purchases online or by phone?
  • •  Can I use my card at an ATM?
  • •  When I used my chip card at an ATM, I was asked to select between "Debit" and "Visa Debit". Which one should I choose?
  • •  What is the difference between chip and signature and chip and PIN?
  • •  What if my card is lost or stolen?
  • •  Can I use my chip card with Apple Pay?
  • •  Will chip cards prevent data breaches?
  • •  Does a chip card contain more information about me that could be stolen?
  • •  Can someone steal the information in my chip card remotely using radio waves or a "contactless reader?"
  • •  How can I get "cash back" when using my debit card?
  • •  How can I enter a tip (e.g. at a restaurant or hair salon)?